In the event of an error on our part, such as sending the wrong product, we will send the correct items at no additional cost. For any damages to the product, a discount coupon will be issued for future purchases. It is important to contact our customer service as soon as possible so we can resolve the issue promptly. For exchanges or refunds, the product must be returned to the origin (Tennessee, USA) via FedEx for assessment.

We would like to emphasize a crucial point about the policies outlined here:

THE REGULATIONS IN THE CONSUMER PROTECTION CODE DO NOT APPLY TO CANNABIS-BASED PRODUCTS IN BRAZIL – CONTROLLED MEDICINES.

According to ANVISA’s regulatory guidelines, the provisions of the Consumer Protection Code (CDC) do not apply to cannabis-based products. Therefore, the right of withdrawal (Article 43, CDC) and the cancellation of the purchase within 7 days of receiving the product do NOT apply.

RDC No. 660/22 from ANVISA defines the use of cannabis-derived products that are not regulated in the country as strictly personal and non-transferable. While it does not mention returns, it prohibits delivery to third parties, donations, sales, or any other use other than what is specified.

Similarly, RDC No. 471/21 from ANVISA, particularly in Article 21, applies subsidiarily to situations regarding the return of cannabis-based products and prohibits individuals from returning such controlled medications. However, it does address concerns for patients regarding various issues, such as damaged packaging and expiration dates.